FAQ
1. What level of security Lankan Kapuwa has it for its users?
Please refer the clause number (02) .Personal information security and protection in
Privacy Policy.
2. Does Lankan Kapuwa a Dating site or a matchmaking site ?
Lankan Kapuwa is a Secured dating and matchmaking platform with rich dating features
innovative approach for matching where ever you in the world
3. If I need to find someone in a different Geographical area or a country what do I need to
do?
If you need your matches from different countries you need to click the distance field as
unimportant (About My Match) and save the changes then it will automatically show
matches in different countries.
4. How can I find a partner closer to my area?
Once you unticked the distance is Unimportant, (About My Match) the system allows you to put
the distance in miles and it will provide your matches with that proximity.
5. Do you share personal information with other members.
When we transmit personal information in the framework of the provision of the service
to other members, this is only in connection with the user name you choose. Under no
circumstances do we share with other members direct contact information (such as
your name, your Contact number, or your e-mail address). Communication at
LANKANKAPUWA is exclusively done via your internal mailbox so that you can decide for
yourself to whom you disclose your contact details. Some personal information that you
specified when creating your LANKANKAPUWA profile are always visible to other
registered users. These personal information include age, gender, height, ethnicity,
religion, occupation, smoking habits .
Please refer the clause number (03) Collection, processing and use of personal
information at LANKANKAPUWA in privacy Policy for more detailed explanation.
6. Does my mobile number/email / Full name visible to other members?
Mobile number you provide will not be visible to other members and it will be used only
for the verification purposes if needed. E mail address will not be visible or shared and it
will be used for verification and admin purposes only. Username will be visible to the
other members but the full name will not be visble to any member.
7. How can I cancel/ delete my account?
You may cancel by logging into your account, Dashboard, then my date field, and click
deletion.
8. Can I deactivate my membership for a certain period of time?
Your account when it is switched off. (How to switch off matching temporary- under the profile
name go to view profile and select only me) your profile will not be suggested to any other
members and at the same time you do not get any partner suggestions, Account under name,
drop down, Mail Notifications Change settings.
9. How can I get in touch with another member?
Any paid member can initiate the chat using the internal massaging system and
Premium members have the facility of making video calls.
10. How can I find best matches for me?
We always recommend you to provide the most recent and accurate information in
detail. The detail information you provide about the life style and the information you
provide in ABOUT MY MATCH section are very important for you to find your best
match.
11. Can we report a user for an unacceptable behavior?
There is a Block Profile system in the software. If a member is annoyed by another
member he/she can easily block the other.
IP block feature for Admin. A Site Administrator will have a possibility to block a
member IP right via Admin Panel.
Report system. Members will be able to send reports on the suspicious photos, videos,
profiles, even the comments left. All the reports will come to Admin Approval.
12. What is the best way for contacting the Admin?
All the inquired sent to admin@lankankapuwa.com.au will be attended.
13. How can I cancel my automatic renewal of membership.
If you are a paid Member and If you paid with PayPal, then you can cancel your
recurring subscription by logging to your PayPal account.
With stripe, users will need to contact Admin and Admin will cancel recurring
subscription manually. You need to inform 3 days (72 hours) before the date of renewal
of the subscription. If you cancel your paid membership less than 3 days (72 hours)
before the expiry of the term of your paid Membership, YOUR PAID MEMBERSHIP WILL
BE AUTOMATICALLY RENEWED IN ACCORDANCE WITH THESE TERMS & CONDITIONS
Cancellation of your automatic renewals should be sent to
admin@lankankapuwa.com.au
14. If I cancel the paid membership before the end of the period will I get a refund back?
Cancellation of the automatic renewal of your paid Membership– you may cancel
automatic renewal at any time and enjoy our Services until the end of the paid term but
no money will be refunded.